Before sending any item(s), you must call 888-957-3354 (888-95-REDLINE) to get prior authorization before returning any item, regardless of reason, to request a Return Merchandise Authorization (RMA). Red Line Superstore cannot accept returned merchandise without an RMA. The RMA number should be written on the shipping label or visible on the shipping box.
Exchanges
Exchange Methods Available
Standard Exchange: Once the exchanged item has been returned, the replacement item is shipped out.
Cross-Ship: For the fastest service, Red Line Superstore can cross-ship orders that are placed with a credit card. Red Line Superstore will temporarily charge your credit card for the cost of the replacement item(s). When Red Line Superstore receives the item being cross-shipped, the additional charges will be refunded.
Graphic Kits
Graphic Kits can be exchanged as long as they are still in original packaging and within 30 days of delivery. Customer will be responsible for any additional shipping charges on exchanged kit in addition to return shipping of original kit.
Closeout and Clearance Items
Closeout and Clearance itms are not eligible for return unless it has been determined to be defective. Defective closeout and clearance items will be eligible for exchange (or store credit if unavailable).
Returns
Defective Products / Errors
Red Line Superstore will replace any product that is defective or was shipped in error at no cost to the customer. Return shipping costs and other incidental feeds are the sole responsibility of the customer unless the item was defective or shipped in error.
Return Time
To return an item you must contact us within 30 days from the date your package arrives. Red Line Superstore is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier. We cannot process refunds on damaged items; damaged items will be returned to the customer via ground shipping.
Handling
Returns and exchanges must be in new condition and include original product packaging. Do not use the manufacturer's product box as the shipping container. For each item returned for refund instead of exchange, a restocking fee of 20% will be assessed. There is no restocking fee for an even exchange.
The Manufacturer's packaging must be clear of writings or markings.
Return Shipping Methods
Return all items via ground shipping. Please note that third-party shippers, such as UPS Store, FedEx Kinko's, Mailbox Ect., and similar companies, may add charges to normal ground shipping costs. Red Line Superstore does not reimburse these charges. Do not return any items COD; our returns department cannot accept COD returns.
Used
Graphics that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return. If your graphic kit has been damaged during install, please contact us for pricing on damaged piece.
Closeouts
All closeout and clearance merchandise sales are final and cannot be refunded. Exchanges for manufacturer defects are acceptable.
Combo Package Deals
If you return any item from a combo/package deal for a refund, the items being kept from the combo/package deal will revert to regular pricing and customer will receive refund of the remainder after pricing has been recalculated to reflect original pricing. Red Line Superstore will not accept exchanges that contain items that are discontinued or no longer available.
International
Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
